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ORDER OF THE BOARD OF ALDERS OF THE CITY OF NEW HAVEN AUTHORIZING THE MAYOR/CONTROLLER TO ENTER INTO A MULTI-YEAR AGREEMENT WITH PAYMENTUS CORPORATION TO PROVIDE A UNIFIED PAYMENT SYSTEM FOR RESIDENTS AND CITY AGENCIES
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WHEREAS, the City of New Haven seeks to modernize its financial infrastructure to improve efficiency, reduce costs, and provide equitable access to payment services for its residents; and,
WHEREAS, consolidating payment systems and improving reconciliation processes are estimated to generate significant cost savings for the City, ranging from $105,000 to $280,000 annually, and reduce conveyance charges for residents, saving an estimated $70,000 to $75,000 annually; and,
WHEREAS, the implementation of a unified payment system will enhance accessibility and inclusivity by providing diverse payment options, including physical kiosks, ensuring that unbanked and underbanked populations can fully participate; and,
WHEREAS, the proposed system will streamline operational workflows by standardizing payment reconciliation, reducing administrative burdens, improving cash flow visibility and transparency, and enabling real-time monetary tracking; and,
WHEREAS, these improvements will enhance the resident experience by making it more convenient for residents to meet their financial obligations to the City using preferred methods from any location worldwide; and,
NOW, THEREFORE BE IT ORDERED THAT the Board of Alders of the City of New Haven hereby authorizes the Mayor, Controller, and/or Budget Director to enter into a multi-year agreement with Paymentus Corporation to provide the City of New Haven a unified payment system for residents and City agencies, and to execute any revisions, amendments, or modifications deemed necessary or desirable by the Mayor, Controller, and/or Budget Director, including those involving indemnification provisions; and,
BE IT FURTHER ORDERED THAT the Board of Alders of the City of New Haven authorizes the Mayor, ...
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